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The Pretense of Obsolescence

One of the more consistent hype narratives attending new media technologies is that of displacement and obsolescence, the idea that a new medium will remove [or] replace an older, related medium, and in so doing send that old medium to the junk bin of history. Most of the time, perhaps even all of the time, this particular narrative ends up having little relation to the eventual historical reality, and yet the same story gets trotted out whenever tech-writers or tech-users need something quick and dirty to say about a new technology. Some recent examples: the typewriter will kill writing, computers and hypertext will destroy book culture, blogs will replace online newspapers, and now, the most recent entry, podcasts will "turn radio into a dusty fossil."

And yet. None of these concerns/predictions have turned out to be true, though some have come significantly closer than others. The sublimation of handwriting to the typed word is probably the closest this narrative gets to laying any claim to accuracy. People still learn and practice handwriting, using it for special occasions or venues, like diaries, travelogues, personal letters, or greeting cards, but it is certainly practiced less, and some practices and some professions predicated on proper handwriting (like the master penmens, who were paid to draft important documents) have been eliminated. But still, handwriting hasn't been eliminated as an art; rather, it has morphed into a different symbolic register, now symbolizing the "personal touch" not found in the easy flow and mass production of the word-processed word. The reasons why writing gave way to typing in so many professional situations - the potential illegibility of the script, the slowness it brings to composition - is now the mark of a certain symbolic capital awarded to handwriting, a mark that comes about because typing frees up handwriting to do more than provide the normative, visual means of transmitting the word.

The other examples don't even come this close. With the Half-Blood Prince still flying off shelves, it's hard to say that either hypertext or video games have ended the culture of book reading. Newspapers are everywhere, with blogs largely parasitic off of their reporting efforts. And fear not, podcasts will not replace radio broadcasts any time soon.

So why is this claim so often incorrect? Well, a couple of reasons.

  1. The displacement narrative confuses the current function of a medium with the medium itself. In effect, it reduces the potential of a medium to its operational economy. Typing puts word to paper more efficiently than does handwriting, and so handwriting will soon be pictured next to the dodo in the annals of history, or so the theory goes.
  2. It ignores the importance of temporality in assessing mediation. Radio has the advantage of "live" broadcasts - commonly referred to now as "real time" - while podcasts do not. Podcasts can fulfill some of the functions of radio, to be sure, but they cannot catpure its rhythms. Those rhythms matter, as they determine the potential and the reception of particular media.

Now, if you carefully limit the displacement narrative to cases in which you appreciate more than mere functionality and look for matching rhythms, you have a much stronger claim. Podcasts have the very real potential of displacing talk radio by providing a flood of talk-radio competitors, whose podcasts can counter the unidirectional flow of radio with a flow that adds in user-controlled start and stops, something increasingly valued by the TiVo generation. And video really did kill the radio star, precisely because it provided the supplement of physical beauty and presentation while matching radio's rhythm.

So tech-writers, how about it? Can we go for a bit more specificity? Pretty please?

Comments (1)

Mark Madsen:

I echo your call for more specificity and will note a couple of other consequences of the "displacement and obsolesence" paradigm, this time specific to the tech industry itself.

The first is the effect that the D&O paradigm has on innovation via its association with investment dynamics. The venture capital funding upon which a huge percentage of innovation in the industry depends is predicated upon the financial consequences of a few specific models for technology uptake and adoption -- essentially, all variants on displacement and obsolescence. VC funds essentially look for companies that can generate strong revenues (usually in the 50-100MM range, but that's a generalization -- particulars vary widely) in an average of 5 years, in order to generate attractive returns when a company has soaked up 20-40MM or more in capital investment (again, particulars vary widely). This means that "successful" investments are predicated upon finding just those situations where technologies *can* displace older solutions, which are redefined via marketing efforts to be "obsolescent." Solutions which can't be fit into this model, regardless of their benefits or possible eventual dominance in a category, are much harder to fund, sometimes impossible.

Which leads to the second bad effect of the D&O model's dominance. Since few technologies really have adoption dynamics that work this way, but investors *expect* them to work this way, companies spend massive amounts of investor capital and effort trying to *make* things work this way. The end result is that customers end up unhappy at being convinced to purchase products which don't completely displace the old ways of doing things, and thus only partially realize the automation goals and cost savings of their purchasers. Which leads to customers which become ever more jaded about the constant flow of new products.

I'm not sure how to break out of this cycle; it comes with the territory when you have a great deal of outside investment, it seems like. Smaller companies that are self-funded or funded out of ongoing revenues have the opportunity, however, to begin having more honest conversations with customers and consumers about how we *really* expect adoption, migration, and obsolescence to go, and how to realistically plan for cost savings, when benefits will begin to show up, etc.

At any rate, some random thoughts from my perspective about your post, which is right on the money in my view.

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This page contains a single entry from the blog posted on July 31, 2005 10:49 PM.

The previous post in this blog was Mediation qua temporality - the problem of representation.

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